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Welcome to Queens Road Surgery

NEW! Online Consultation Service

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.

Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 3 hours

If you create an account for Engage Consult, you can also receive replies online, rather than by phone.

Click here to access our Engage Consult Online Consultation service.

Engage Consult

PATIENT ONLINE

Did you know that you can book your appointments online? Did you also know that you can order prescriptions online too! For further information, please ask at reception or complete an application form, or click on the link here.

Active Signposting

Active Signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time.  Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.

All of the reception/admin team here at Queens Road Surgeryhave undergone both online and face-to-face training in order to go live with Active Signposting within our Practice.

Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate for them.  Reception staff will not ‘triage’ patients; instead acting as Care Navigators they will be able to connect the patient more directly with the most appropriate professional or service in our area.  Sign Posters (Care Navigators) do not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.

This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs.  Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service.

Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.

Notice

Queens Road Surgery would like to merge with Spring Hall Medical Practice and Southowram Surgeries.  We want to know what your views on this are so we can make a decision. Please ask at reception if you require further information.

 


Our website is designed to provide clear help and information for our patients and those they care for in an easy and convenient format.

You can check surgery opening times and let us know what you think of the service we provide.

 

Precriptions  Book Appointment  Cancel Appointment

 Please click on the link below to find out more about additional appointments at Spring Hall Group practice.

IMPROVED ACCESS HUB - INFORMATION AND OPENING TIMES

 
GDPR PRIVACY NOTICE

General Data Protection Regulation (GDPR)

The new General Data Protection Regulation comes into force on 25 May 2018, superseding the current Data Protection Act (1998).

Under the terms of the new GDPR, a privacy notice is required to explain to patients what personal information is held about them and how it is collected and processed.

A link to the privacy notice is available Privacy Notice.

Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate or them.  Reception staff will not ‘triage’ patients; instead acting as Care Navigators they will be able to connect the patient more directly with the most appropriate professional or service in our area.  Sign Posters (Care Navigators) do not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.

This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs.  Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service.

Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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