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Welcome to Queens Road Surgery

Phone System

PLEASE NOTE WE HAVE HAD A NEW TELEPHONE SYSTEM INSTALLED ON 14TH MAY 2019. PLEASE LISTEN TO THE MESSAGE AND THE OPTIONS CAREFULLY AND SELECT THE MOST APPROPRIATE OPTION FOR YOUR CALL TO BE DEALT WITH.

We have changed over to a new provider and it is taking a bit of time to get it working as we had intended. 

Please bear with us, if you do experience any issues with the new phone system. We are working hard to try and rectify any problems, as they occur.

Thank you.

Our website is designed to provide clear help and information for our patients and those they care for in an easy and convenient format.

You can check surgery opening times and let us know what you think of the service we provide.

 

Precriptions  Book Appointment  Cancel Appointment

 Please click on the link below to find out more about additional appointments at Spring Hall Group practice.

IMPROVED ACCESS HUB - INFORMATION AND OPENING TIMES

 
GDPR PRIVACY NOTICE

General Data Protection Regulation (GDPR)

The new General Data Protection Regulation comes into force on 25 May 2018, superseding the current Data Protection Act (1998).

Under the terms of the new GDPR, a privacy notice is required to explain to patients what personal information is held about them and how it is collected and processed.

A link to the privacy notice is available Privacy Notice.

PATIENT ONLINE

Did you know that you can book your appointments online? Did you also know that you can order prescriptions online too! For further information, please ask at reception or complete an application form, or click on the link at the bottom of this page.

Online Banner

For any queries, please contact us at:

queensroad.surgery1@nhs.net     

Active Signposting

Active Signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time.  Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.

All of the reception/admin team here at Queens Road Surgeryhave undergone both online and face-to-face training in order to go live with Active Signposting within our Practice.

Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate for them.  Reception staff will not ‘triage’ patients; instead acting as Care Navigators they will be able to connect the patient more directly with the most appropriate professional or service in our area.  Sign Posters (Care Navigators) do not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.

This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs.  Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service.

Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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