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Latest News

THE SURGERY WILL BE CLOSED TUESDAY 10TH DECEMBER FROM 12.30PM UNTIL WEDNESDAY 8AM, FOR TRAINING.NEW!  Online Consultation service

9th August 2019

You can now contact the surgery online to tell us all about your medical problem or ask an admin question.

Completing an Engage Consult questionnaire allows us to quickly and safely decide on the best way to help you, your child or an adult in your care.

If you send us a request within our SAME DAY RESPONSE HOURS you will hear back from us on the day, usually within 3 hours

If you create an account for Engage Consult, you can also receive replies online, rather than by phone.

Click here to access our Engage Consult Online Consultation service.

Engage Consult

We will be closed all day for Bank Holidays:  25 December,26 December. If you have a medical emergency, while the surgery is closed, please ring 111.

Calls to the 111 service are free from landlines and mobiles.

Please note - if you do not have an emergency, please do NOT attend A & E.

If you have a life threatening emergency, while the surgery is closed, please ring 999.

NEW TELEPHONE APPOINTMENT SYSTEM

Starting From MONDAY 6TH MAY 2019

 Improving Access

As a surgery, we are fully committed to providing improved services and access for our patients.

 Our New Appointment Service

GP Telephone Consultations - 8.00am - 6.30pm - Monday - Friday.

 What does this mean?

Each weekday, between the hours of 8.00am and 6.00pm, one of our GP partners will return calls to patients requesting URGENT ‘on the day’ appointments.

 How does this work?

Receptionists will book all patients requesting an urgent on the day appointment for a Telephone consultation call back. This includes patients who walk-in the practice without an appointment. The receptionist will ask for a brief reason.

 When does this start each day?

Telephone Consultations will operate between 8:00am and 6.00pm each day, from Monday - Friday

 What if I need to be seen by a doctor?

If you need to be seen, an appointment will be made for you by the clinician, and you will be asked to come to surgery at a given time.

 How will this help you?

  •         Faster and Easier access to a GP for patients needed needing an appointment
  •         A more efficient use of services for Patients and GP’s
  •  
  • Thank you

Your feedback is important to us and we welcome any thoughts you may have. We thank you for your patience in the upcoming weeks while we launch this new system and get it running smoothly. We very much look forward to offering you an improved service.

 

Online appointments & ordering of repeat prescriptions are now available, ask in reception for details and how to register for this service.

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