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Mission Statement and Statement of Intent

Queens Road Surgery

Mission Statement

Here at Queens Road Surgery, we always aim to provide high quality care for all our patients in a caring and supportive manner. We strive to improve the quality and range of services that we offer and to communicate clearly and regularly with our patients. We will always treat our patients with respect and dignity and involve them in decision making about their care and treatment.

Our Mission

Maintain the welfare of our patients as a priority

Listen to our patients

Promote the best clinical practice, share our expertise and refer to the appropriate service when necessary

Continue with professional development and training and the promotion of governance with our team and providing in teaching

To be forward thinking, innovate and respond to the changing provision of NHS services

Work to promote our local services and facilities alongside our Calderdale Clinical Commissioning Group (CCG)

Work with our patients to improve their health and encourage self-care where appropriate

Use our resources in a wise and cost effective manner

Encourage all patients to use NHS services responsibly

Value and protect our staff

Our Values

To be caring and responsible

To be trustworthy and have integrity

To value all staff

To value all patients

To strive for excellence.





New contractual requirements came into force from 1 April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:


  1. Summary Care Record (SCR)
  2. GP to GP Record Transfers
  3. Patient Online Access to Their GP Record
  4. Data for commissioning and other secondary care purposes 


The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30 September 2014.

Please find below details of our stance with regards to these developments.

Summary Care Record (SCR)

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Of course, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.

Queens Road Surgery confirms that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.  This system is operated centrally by NHS England. 


GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records several weeks to reach your new surgery.

With GP to GP record transfers your electronic record is transferred to your new practice much sooner.

Queens Road Surgery confirms that GP to GP transfers are already active if you move to or from a surgery using the same system as we do (Systm One) and by the end of March 2015 we will be able to transfer all patient records to and from regardless of the system used.


Patient Online Access to Their GP Record

NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.  

We currently offer the facility for booking and cancelling appointments and also for ordering your repeat prescriptions online. This is done by the Systmone online facility.  you do not already have a user name and password for this system – please see the link below for further information.

Queens Road Surgery confirms that access to the Summary Care Record is available for patients to view using SystmOne Online. If you do not already have a user name and password for this system – please see the link below for further information.


Data for commissioning and other secondary care purposes

It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data.

At Queens Road Surgery we have specific arrangements in place to allow patients to “opt out” of which allows for the removal of data from the practice. Queens Road Surgery confirms these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit. 

Amended Nov 18

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