The receptionists will assist you in making emergency and routine appointments to see the doctors or the nurses. They will also give details of how to obtain repeat prescriptions, answer the telephone and deal with enquiries. They have a difficult job to do so please be patient. Please ask a receptionist for somewhere more private if you need to speak to them in confidence. Receptionists are available to patients from 08:00 until 18:30 in person or on the telephone.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.